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PICKORA / TOOLSMITH STUDIO

Pickora · Support

App help, privacy information and direct contact with the developer.

Frequently asked questions

How do I create or edit a wheel?

Create a wheel from the home screen and enter its name and options, or start from a template. Choose symbols, colors and themes in the editor. Each wheel supports 2–200 options. Save and open the wheel to draw. Inspiration suggestions use local templates.

What is the difference between equal and weighted odds?

Equal mode gives each active option the same chance. Weighted mode uses each option’s weight to determine its relative chance. Probabilities describe long-run behavior; a small number of draws will not necessarily match the proportions.

What happens when a non-repeating draw runs out?

Non-repeating or continuous draws exclude selected options from the current round. You can still draw the final active option. Once all have been drawn, reset the options to start another round, or restore an individual option in the editor.

Why is the widget empty or not updating?

Open Pickora and make sure you have a wheel. Favorite the wheel you want to see. The widget prefers a favorite wheel, otherwise the first wheel. iOS schedules widget refreshes, so updates may be delayed; try removing and adding it again. Buttons open the main app to draw or reset exhausted options. Contact support if the issue persists.

How do I delete data, and why may old records remain?

Swipe to delete individual history records, clear history, or delete wheels and their associated history. History holds up to 500 records. The previous valid snapshot is retained to protect against corruption, so deleted content may temporarily remain there. Use iOS Delete App for full local removal. Manage system-retained data in the relevant system service.

What if data cannot be saved?

Check available device storage, reopen the app and try again. If local data cannot be read, preserve the current state, avoid deleting the app immediately and contact support. Include the app version, iOS version, device model, error message and steps. The developer cannot restore local data from a server.

HERE TO HELP

Contact support

Developer: 姜秉训 (Jiang Bingxun)

Include your app version, iOS version, device model, steps to reproduce and expected result. Screenshots are optional; redact personal information first.

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